Refining the Retail New Normal: The Customer Experience
- Language
- English
The Refining the Retail New Normal live webinar series will explore changes to the retail model for comfortable and safe shopping experiences post crisis. The Customer Experience webinar will review how our new systems such as curbside pick-up and online ordering are meeting customer expectations and how to refine these systems for the new normal of retail.
Businesses have changed their processes to meet the current crisis. However, as Pennsylvania prepares to reopen based on the Governor's red, yellow, green designations, how can they adapt to keep to a model that will serve as the new normal for the future?
To Be Covered
This session discusses best practices to refine the new processes we have in place to safely interact with customers. Customers may be tolerating delays and shortcomings in the current environment. As we move further away from restrictions, will this continue? Curbside pickup, online and phone ordering, and delivery have become the new normal. How can we improve our logistics, point of sale, and communications to make our customers feel confident, secure, and comfortable with the new retail model?
How do I access a webinar?
When you register for a webinar, you will also receive email instructions to help you access the webinar.
How long is a webinar?
Every webinar is different. To find the length of a specific webinar, please refer to the webinar description.
If I register for a webinar, but am unable to attend the live session, can I view a recording of the webinar at a later time?
All webinars require you to have access to the internet. It is also recommended that your device has sound. Please refer to the webinar description to learn if there are special requirements for viewing a specific webinar.
Can a recorded webinar be viewed multiple times?
In most cases, yes! If a webinar is recorded, there is no limit to how many times the recording can be viewed.
What materials will I need for a webinar?
All webinars require you to have access to the internet. It is also recommended that your device has sound. Please refer to the webinar description to learn if there are special requirements for viewing a specific webinar.
What devices and browsers are supported for webinars?
Webinars can be accessed on most desktops, laptops, and mobile devices. Webinars are compatible with most up-to-date browsers. Please refer to the webinar description to learn about any special requirements for a specific webinar to ensure your device is supported.
Is there technical support for webinars?
You will receive instructions for accessing a webinar after registration. It is recommended that you log in to the webinar a few minutes early to make sure that you are not experiencing any technical difficulties. If you are experiencing technical difficulties, please let us know using the contact information available on the webinar description.
Will I be given the opportunity to ask questions during a live webinar?
In most cases, yes. Most live webinars give participants an opportunity to ask questions and communicate through a chat box. The chat box is actively monitored, and the presenter(s) will facilitate communication.
Are webinars accessible for people who require special needs or services?
We strive to ensure our webinars are accessible to everyone. If you need assistance accessing a webinar, please visit the "Contact Us" form using the link in the footer of this page. We will be glad to assist you.
Who do I contact if I have a question about a specific webinar?
Contact information is available on every webinar description. If you have a question about a specific webinar, please use the contact information available on the webinar description.
How do I register for a webinar over the phone?
Contact our customer service team at 1-877-345-0691 for assistance over the phone. We are here to help on weekdays between 8:30am - 5pm Eastern Time.
